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Frequently Asked Questions
EVERYTHING ABOUT PROPERTY MANAGEMENT
Our experience and knowledge can keep your asset safe while maximising returns and freeing up your time.
01.
Why should I hire a property manager?
Good question and a simple answer below but explained in more detail in our blog - Why use a property manager? Our experience and knowledge can keep your asset safe while maximising returns and freeing up your time.
02.
Is there a discount for multiple properties?
Yes. We welcome all sized portfolios – lets chat about what we can offer you!
03.
How often are inspections undertaken?
Initially upon tenant moving in to record condition of the property. A month later another inspection will be organised to check the tenants have settled in and that there are no issues and then routine inspections will be undertaken quarterly.
We do a thorough final inspection to determine to condition of the property before any bond is released.
04.
What’s your repairs and maintenance policy?
The management of repairs and maintenance are included in your fee. We have a reliable group of trusted tradespeople or are happy to work with your preferred contractors.
Together, we determine an amount you are comfortable with us authorising so these can be done efficiently for your tenant and without hassling you for any minor issues.
05.
What happens if my property gets damaged?
We do our utmost best to ensure we get the right tenant for your property – should an issue arise, we will meet all our contractual obligations and take legal action through the Tenancy Tribunal on your behalf.
06.
How will Terrace Property Management keep my asset information safe?
We operate using a cloud-based system enabling us to deliver your reports and communications securely. Our operating system subscription to MRI Software has security measures in place such as physical access controls, internet firewalls, intrusion detection, and network monitoring. You can read more about their Privacy Policy.
07.
What are my obligations as a tenant?
Tenants must pay rent on time, keep the property reasonably tidy, alert property manager to any issues immediately and pay for their own utilities.
For an extensive list of tenant obligations click here.
08.
What are my responsibilities as a landlord?
Ensure the property is in a reasonable condition and meets all relevant building and health and safety standards. You’re also obliged to let the tenant have quiet enjoyment of the property and inform them if the property is going to be listed for sale.
Read the full list of landlord responsibilities here.
09.
What happens if my property remains vacant for an extended period?
Our management fees are based on your property being rented, if vacant we don’t charge a management fee.
We can also help you determine why the property could be being overlooked by potential tenants and help remedy this.
NO QUESTION TOO BIG OR SMALL
From a full property management service to a tenant finding service we can tailor a package to suit your needs call us today
Insights
USEFUL INFORMATION
We know the ins and outs of the property management industry right down to the nitty gritty legislation stuff!
Property management specialists who use the latest software, market insights and trusted tradespeople to ensure we maximise your returns while maintaining great relationships with your tenants.
